These Terms & Conditions apply between you, the User of this website, and Sussex Subsidence, the owner and provider of this website (sussexsubsidence.co.uk). Please read these terms carefully before using the website or engaging our services.
Definitions and Interpretation
1. In these Terms, the following definitions apply:
- Data: All information you submit to Sussex Subsidence via the website. This includes, where applicable, definitions provided in the Data Protection Laws.
- Data Protection Laws: Any applicable law relating to the processing of personal Data, including the Data Protection Act 2018 and the UK GDPR.
- UK GDPR: The General Data Protection Regulation (EU) 2016/679 as it forms part of UK law by virtue of the European Union (Withdrawal) Act 2018.
- Sussex Subsidence, we, or us: Sussex Subsidence, operating from Bell Tower Industrial Estate, Brighton BN2 5RU.
- User or you: Any third party that accesses the website and is not employed by or engaged as a consultant to Sussex Subsidence.
- Website: The website you are currently using, sussexsubsidence.co.uk, and any sub-domains unless expressly excluded by their own terms.
2. Unless the context requires otherwise:
- The singular includes the plural and vice versa.
- References to clauses are to those in these Terms.
- "Including" means "including without limitation."
- Headings do not form part of these Terms.
Scope
3. These Terms apply only to your use of this website. They do not extend to any websites accessible from this website, including links to third-party sites.
Services
4. Sussex Subsidence provides structural survey, diagnosis, and repair services for subsidence, settlement, and structural movement. All services are subject to these terms and any additional terms agreed in writing.
Quotations
5. Quotations are valid for 30 days from the date of issue. Prices are exclusive of VAT unless stated otherwise. Final costs may vary if site conditions differ from those assessed during the initial survey.
Payment
6. Payment terms are 30 days from invoice date unless agreed otherwise in writing. We reserve the right to charge interest on overdue invoices at 4% above the Bank of England base rate.
Data Collection and Use
7. We may collect the following Data from you:
- Name and contact information, including email address and telephone number.
- Property address and postcode.
- Details of the structural issue you are experiencing.
8. We collect Data when you contact us through the website, by telephone, post, email, or any other means, and when you use our services.
9. When you access the website, we may automatically collect information about your visit, including your IP address, browser type, and how you interact with the site.
10. We use your Data for internal record keeping and to provide our services. We process your Data on the basis of legitimate interest. If you are not satisfied, you have the right to object (see "Your Rights" below).
Keeping Data Secure
11. We use technical and organisational measures to safeguard your Data, including storing it on secure servers and controlling access.
12. If you suspect any misuse, loss, or unauthorised access to your Data, please contact us immediately.
Data Retention
13. Unless required or permitted by law to retain it longer, we will hold your Data only for the period necessary to fulfil the purposes outlined in these Terms or until you request its deletion.
Your Rights
14. You have the following rights in relation to your Data:
- Right to access: Request copies of the information we hold about you.
- Right to correct: Have inaccurate or incomplete Data rectified.
- Right to erase: Request deletion or removal of your Data from our systems.
- Right to restrict: Limit or block our use of your Data.
- Right to data portability: Request that we move, copy, or transfer your Data.
- Right to object: Object to our use of your Data, including where we rely on legitimate interests.
15. To exercise these rights, contact us at Bell Tower Industrial Estate, Brighton BN2 5RU.
16. If you are dissatisfied with how we handle a complaint about your Data, you may refer it to the Information Commissioner's Office (ICO) at www.ico.org.uk.
Guarantees
17. Structural repair work is guaranteed for the period specified in your project documentation. Guarantees are subject to the property being maintained in accordance with our post-repair guidance.
Liability
18. Our liability is limited to the value of the contract. We maintain professional indemnity insurance and public liability insurance appropriate to the nature of our services.
Cancellation
19. You may cancel a booking with at least 48 hours' notice without charge. Cancellations with less than 48 hours' notice may incur a charge for costs already committed.
Links to Other Websites
20. This website may include links to other websites. We have no control over such websites and are not responsible for their content or privacy practices.
Changes of Business Ownership
21. Sussex Subsidence may expand or reduce its business, which may involve the sale or transfer of control of all or part of the company. Where relevant, user Data will be transferred to the new owner or controlling party in accordance with these Terms.
General
22. You may not transfer your rights under these Terms to another person. We may transfer our rights where we reasonably believe your rights will not be affected.
23. If any provision of these Terms is found invalid or unenforceable, that provision will be deemed deleted and the remaining provisions will remain valid and enforceable.
24. These Terms are governed by and interpreted according to the law of England and Wales. All disputes arising under them will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to These Terms
25. Sussex Subsidence reserves the right to amend these Terms as necessary or as required by law. Changes will be posted on the website, and you are deemed to accept the updated terms on your first use of the website following the changes.